You can delete your VROTRACK account and its data at any time. You do not need the app installed to make the request.
This is immediate and needs no waiting on us.
Use this if you cannot sign in, or if you want your stored location history erased as well (see the table below).
Email us from your account email address and ask us to delete your account. Say whether you also want your location history erased. We reply within 1 business day and complete deletion within 30 days, usually the same day.
Either route removes all of this:
One exception — stored location history. Deleting in the app unlinks your tracker and removes your name from it, but the location history already recorded for that tracker stays on the device record. It is no longer connected to you or to any account. If you want it erased as well, use the email request above and say so — we will remove it.
Payment records. Our payment processor, Stripe, keeps a record of transactions, and we are required to keep invoice and tax records for a period set by law. These contain billing details, not your location data. Deleting your account cancels your subscription so no further charges are made.
Location history, if you delete in the app. Deleting in the app removes your account and unlinks the tracker, including removing your name from it, but the position history already recorded for that tracker stays on the device record. If you want that erased too, send the email request above and we will remove it.
Deleting your account deactivates the tracker and pauses its SIM, so the new owner can register it to their own account and start a new subscription. They will not see your history.
Email support@vrotrack.com, or read our Privacy Policy for how we handle data generally.