We're here to help you get set up and keep tracking.
Email us any time. We typically reply within 1 business day (Monday–Friday), and often sooner. Please include your account email and, if it's about a device, the Device ID from your tracker.
Scan the QR code on your tracker (or on the card in the box), or go to gps.vrotrack.com/activate, and follow the steps to choose a plan and start tracking. Your tracker ships pre-paired, so activation only takes a minute.
A new tracker can take a few minutes to find GPS and connect to the cellular network the first time — make sure it's charged and, if possible, near a window or outdoors for the first connection. If it still hasn't reported after 30 minutes, email us at support@vrotrack.com with your Device ID and we'll check it on our end.
Sign in at gps.vrotrack.com to see your live map, history, zones, and alerts. You can add it to your home screen to use it like an app.
Sign in and open your account/billing page, or email support@vrotrack.com and we'll take care of it. You can cancel any time; there are no contracts.
Email support@vrotrack.com with your order confirmation and we'll make it right.
Email support@vrotrack.com from your account email and ask us to delete your account. See our Privacy Policy for how we handle your data.
VROTRACK LLC · United States
Support email: support@vrotrack.com